Challenge

Customer Endorsement:

“Enigma really understood what the field needed. They took our requirements and molded a solution in record time two months to put something in people’s hands. Armed with this capability, our field engineers can significantly reduce the time to find technical information to solve problems.”

Jim Birt
VP Customer Service
Intevac Inc

May 5, 2005

For companies that manufacture and support High Tech products, the pace of business is a double-edged sword. On one hand, the ability to respond quickly to market demands helps boost profitability and market share in a world where product lifecycles are increasingly shrinking.

On the other hand, this same agility in delivering a product has significant consequences in the supply chain, resulting in tremendous challenges when it comes time to support the equipment. Small, almost insignificant, changes in engineering - like changing a part's design - grow to be sizeable challenges later in manufacturing and in field service.

In fact, as theses changes cascade through the supply chain, the impact grows so significantly that it has been said that a drop in Engineering... is a bucket in Manufacturing... is a flood in the Field.

How prepared are you to handle the flood?

Are you solving the same problem in one part of the world, just to later re-solve it in another location?
Is there significant variability in repair time for similar issues - based on location, experience, individual?
Is your material consumption high because problems are solved with parts instead of expertise?
Are your technicians continually searching for the technical content and operational data needed to fix the tool?
Are your maintenance engineers "done" with their paperwork when they leave the fab?